ITIL
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ITIL
ITIL is a management framework for IT organizations.
Components of ITIL
Tasks
Incidents
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Stories
Apparently what I do with BigFix at work is now starting to be considered "Operational" and that is bothering my management. They consider us to be Tier III support and don't want us handling low level tickets regarding our products, they expect Operations to handle these things. How that is going to work without Operations understanding the Applications is beyond me. I've spend years understanding BigFix, and now I'm supposed to hand it over to Operations and play more of an Engineering/Guiding role? I'm confused.
